Refund Policy

Our Promise

We want you to love your [Your Brand Name] purchases as much as we loved making them. But we get it—sometimes the swaddle doesn’t swaddle, or the bib doesn’t bib. That’s why we offer a 30-day return policy.

The Fine Details

• Return Window: You have 30 calendar days from the date you receive your order to request a return.

• Item Condition: Items must be unused, unwashed, and in their original packaging. We can’t resell a bib that’s been through the wringer (literally).

• Proof of Purchase: Have your order number handy. We’ll ask for it.

Non-Returnable Items

• Used or washed products (we can’t resell them, and we wouldn’t want to)

• Final sale items (we’ll clearly mark these)

• Gift cards (no take-backsies)

How to Start a Return

1. Email us at [Your Email] with your order number and reason for return.

2. We’ll send you a return shipping label (cost deducted from your refund unless the return is our fault).

3. Pack up your item(s) and ship them back.

4. Once we receive and inspect the return, we’ll process your refund within [X] business days.

Refund Method

We’ll refund you via the original payment method. It usually takes 3–5 business days to show up in your account.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 3 days of delivery. Send photos of the damage and your order number. We’ll replace it or refund you—no hassle, no drama.

Wrong Item

Did we send you the wrong thing? Our bad. Let us know and we’ll fix it ASAP. We might even throw in a little apology gift. (We’re nice like that.)

Exchanges

Want to swap something? Contact us. We’ll do our best to accommodate, subject to availability.

Questions?

We’re here to help. Email [Your Email] or check out our Contact Us page. We promise to respond faster than a baby wakes up from a nap the second you put them down.